Services We Offer

Total Care Approach

Service

Our extensive service offerings—from installation to technical support and on-site assistance—are focused on delivering exceptional customer satisfaction.

Sales

Our sales process is designed for efficiency and reliability, assuring each order progresses seamlessly from confirmation to delivery.

Support

Our sales process is designed for efficiency and reliability, assuring each order progresses seamlessly from confirmation to delivery.

Our Process

Service

Installation and Demo

We offer installation and demo within 48 hours of delivery, providing fast and hassle-free service that reduces downtime and allows customers to use their product without delay.

On-Site Support

Our technicians visit client locations to troubleshoot and resolve technical issues in person. This service is particularly beneficial for complex problems or when remote assistance is insufficient to provide a solution.

On-Call Support

Our technicians are available to assist customers remotely through phone, email, or remote access software. This service is ideal for handling general inquiries, troubleshooting, and resolving less complex issues.

Service Request

Our service request process handles customer repair and assistance needs for in- and out-of-warranty products. We prioritize prompt issue resolution by troubleshooting, repairing, or replacing defective parts to restore full functionality and maintain high customer satisfaction.

Sales

Order Confirmation

We confirm each order by call or SMS before shipment to help customers make informed decisions and reduce the likelihood of returns.

Order Processing

We facilitate order processing directly from eCommerce platforms and route them to the nearest warehouse to reduce transit time and minimize potential damages.

Inventory Management

We use the latest software and strategic reordering levels to ensure our partners are always well-stocked without excess inventory. Our forecasting includes seasonal trends, monthly growth, transportation challenges, and supply chain issues.

Support

Logistics

Logistics encompasses the efficient management of resources, teams, and facilities involved in production and distribution. With our experienced account managers and cutting-edge CRM, we process orders quickly and accurately through strategically located warehouses throughout India and ensure swift deliveries.

Customer Service

Customer service is about meeting clients' needs and expectations. It involves providing timely assistance, solving problems, and fostering strong relationships. As one of the most vital functions of any business, customer service directly represents the brand. Our skilled and dedicated team ensures that every customer interaction with Appliance Desk results in a "WOW" experience.

Parts Distribution

Our parts distribution system smoothly moves components from manufacturers to end-users through a well-coordinated network of warehouses and transportation channels. This process relies on precise inventory management and logistics to achieve timely deliveries. With 8 strategically located warehouses, Appliance Desk strives to deliver parts to customers within 72 hours.

Accounting

Accounting involves systematically recording, analyzing, and interpreting financial transactions, providing essential insights for smart decision-making. Our skilled professionals can help accurately maintain your books with tools like Tally and QuickBooks and provide support with annual tax filing to keep you compliant and organized.

IT Services

Our IT services focus on managing and enhancing technology for businesses, covering software development, network support, and cyber-security. Our knowledgeable team ensures our partners stay secure and current with the latest technology by maintaining system efficiency and protection.

Trade Show Handling

Managing trade shows involves meticulous handling of exhibit materials, from shipping and delivery to booth setup and teardown. It demands precise logistics and coordination for a smooth, flawless event from start to finish. Appliance Desk team possesses the expertise and resources to execute every detail seamlessly, guaranteeing the success of your trade show.

Toll-Free Calling

Reaching us has never been easier, with our dedicated toll-free number available for seamless communication.
For brands interested in collaboration, we offer the option to set up a customized toll-free number with dedicated agents ready to provide prompt and professional assistance to their customers.
Adapting to the latest technology, we’ve integrated a voicemail feature. This ensures that even if customers can’t get through immediately, they can leave a message and receive timely follow-ups, enhancing convenience and guaranteeing that no query goes unresolved.

Service Area

We provide services across India, covering every region.
With strategically located warehouses in Bhiwandi, Talegaon (Pune), Bangalore, Hyderabad, Chennai, Kolkata, and Gurgaon, we ensure nationwide parts delivery within 72 hours.
For upcountry areas, service timelines may be slightly longer.

Experience convenience and quality under one roof. Appliance Desk is here to simplify your life with dependable and professional care for all your appliance needs.

Quick Links

Contact Info

• Phone: 1800-833-5042 (Toll free)

• Office Address: 1/402 Gera Gardens, Koregaon Rd, Pune 411 001

• Email – indiaservice@appliancedesk.com

• Working Days: M – F, 9 am to 6 pm IST

We are closed on weekends and all national holidays.

Disclaimer: – All brand logos featured on this website are the trademarks or registered trademarks of their respective owners. Appliance Desk uses these logos for informational purposes only, to indicate compatibility or association with certain brands for repair and maintenance services. Appliance Desk is an independent service provider and is not affiliated with, sponsored by, or endorsed by any of these brands unless expressly stated. Use of these logos does not imply any endorsement or partnership.